Refund & Return Policy
Effective Date: August 6, 2026
At Enamel & Co., we are committed to providing high-quality oral care products and an exceptional customer experience. If you are not completely satisfied with your purchase, we’re here to help.
Please read this Refund & Return Policy carefully before requesting a return or refund.
1. Return Eligibility
Products purchased directly from the Enamel & Co. website may be eligible for return within 30 days of the delivery date.
To be eligible for a return, the item must:
Be purchased directly from enamel-co.com.
Be returned within 30 days of delivery.
Include all original components and packaging when reasonably possible.
Not be damaged due to misuse, neglect, improper storage, or accidental damage after delivery.
Returns requested after the 30-day return period may not be accepted.
2. Purchases from Participating Dental Offices
Enamel & Co. products are also available through participating dental offices listed on our Find an Office page.
Products purchased directly from a participating dental office are not eligible for returns or refunds through Enamel & Co.’s website.
If you purchased your product from one of our participating offices, please contact that office directly regarding their return, exchange, or refund policies.
3. How to Start a Return
To request a return, please contact our Customer Support team before sending your item back.
Please include:
Your full name
Order number
Email address used for the purchase
Reason for your return request
Photos, if the item arrived damaged or incorrect
Email us at:
Our team will review your request and provide return instructions if your return is approved.
Please do not send products back without first contacting us, as this may delay the processing of your return.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please notify us as soon as possible after delivery.
When contacting us, please include:
Your order number
A brief description of the issue
Clear photographs of the product and packaging, if applicable
Once reviewed, we may, at our discretion:
Send a replacement product
Issue a refund
Provide another appropriate resolution
5. Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, refunds will be issued to your original payment method.
Depending on your financial institution, it may take several business days for the refund to appear on your statement after it has been processed.
Original shipping charges, if any, are generally non-refundable unless the return is the result of our error or a damaged or defective product.
6. Return Shipping
If a return is approved, customers may be responsible for return shipping costs unless:
The incorrect product was shipped.
The item arrived damaged.
The product is confirmed to be defective.
The return is otherwise determined to be the result of an error on our part.
We recommend using a trackable shipping service for returned items, as we cannot guarantee receipt of packages that are lost during return transit.
7. Subscription Orders
If you are enrolled in one of our subscription programs, you may cancel your subscription at any time before your next scheduled renewal.
Cancellation requests submitted after a renewal payment has been processed will apply to future billing cycles and will not affect orders that have already entered processing or shipment.
Refund requests for subscription orders are evaluated in accordance with this Refund & Return Policy.
8. Order Cancellations
Orders are processed as quickly as possible to ensure timely delivery.
If you need to cancel an order, please contact us immediately at [email protected].
While we will make every effort to accommodate cancellation requests, we cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.
If an order cannot be canceled, it may still be eligible for return in accordance with this policy.
9. Non-Refundable Situations
Refunds or returns may not be approved in situations including, but not limited to:
Requests submitted more than 30 days after delivery.
Products purchased from participating dental offices.
Products damaged due to misuse, improper handling, or accidents after delivery.
Returns sent without prior authorization from our Customer Support team.
Shipping charges, except where required by law or when the return results from our error.
Each return request is reviewed individually to ensure a fair outcome for both our customers and our business.
10. Lost or Stolen Packages
Once an order has been delivered to the shipping address provided during checkout, Enamel & Co. is not responsible for packages that are lost or stolen after confirmed delivery.
If you believe your package was lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and determine the appropriate next steps.
11. Promotional Purchases
If a product was purchased as part of a promotional offer, bundle, or discounted subscription, any refund or return will be processed based on the actual purchase price paid after discounts have been applied.
If returning part of a bundled purchase, the value of any promotional pricing may be adjusted accordingly.
12. Chargebacks
If you experience an issue with your order, we encourage you to contact us first so we have the opportunity to resolve the matter.
Initiating a payment dispute or chargeback without first contacting us may delay the resolution process while the matter is reviewed by the payment provider.
13. Policy Updates
We may update this Refund & Return Policy from time to time to reflect changes in our products, services, or legal requirements.
Any updates will be posted on this page with a revised Effective Date.
Your continued use of our website following any updates constitutes acceptance of the revised policy.
14. Contact Us
If you have questions about this Refund & Return Policy or need assistance with a return or refund request, please contact us.
Enamel & Co.
Email: [email protected]
Mailing Address:
[Business Mailing Address]
Gilbert, Arizona, USA
Our Customer Support team is committed to responding to inquiries as promptly as possible and helping you find the best resolution for your situation.