Privacy Policy
Effective Date: August 6, 2026
Thank you for choosing Enamel & Co. We are committed to processing and shipping your order as quickly and efficiently as possible.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase directly from our website.
1. Shipping Locations
At this time, Enamel & Co. ships within the United States only.
We do not currently offer international shipping.
If international shipping becomes available in the future, this policy will be updated accordingly.
2. Order Processing
Orders are typically processed within 1 to 3 business days after payment has been successfully received.
Business days are Monday through Friday and do not include weekends or U.S. federal holidays.
Orders placed after business hours, on weekends, or during holidays will begin processing on the next business day.
During periods of high order volume, product launches, promotions, or holidays, processing times may be longer.
3. Shipping Methods
Shipping options and estimated delivery times are displayed during checkout based on your shipping address.
Available shipping methods may vary depending on your location and carrier availability.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
4. Estimated Delivery Times
Delivery times vary depending on your location and the shipping method selected during checkout.
While most orders arrive within the estimated delivery window provided by the carrier, delivery dates are estimates only and are not guaranteed.
Unexpected delays may occur due to:
Severe weather
Carrier delays
High shipping volumes
Public holidays
Natural disasters
Other events outside our reasonable control
Enamel & Co. is not responsible for delays caused by shipping carriers after an order has been handed over for delivery.
5. Shipping Charges
Shipping costs are calculated during checkout based on the shipping destination, selected shipping method, and any applicable promotions.
Any available free shipping offers will be clearly displayed on our website when applicable.
Shipping charges are shown before you complete your purchase.
6. Order Confirmation and Tracking
After placing an order, you will receive an email confirming that your order has been received.
Once your order has shipped, you will receive a separate shipping confirmation email that may include tracking information provided by the shipping carrier.
If you do not receive your shipping confirmation within a reasonable timeframe, please contact us at [email protected].
7. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review your shipping information carefully before placing your order.
Enamel & Co. is not responsible for delays, additional shipping costs, or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
8. Address Changes
If you need to update your shipping address after placing an order, please contact us immediately at [email protected].
We will make every reasonable effort to update your order before it is shipped.
Once an order has entered fulfillment or has been shipped, we may be unable to modify the shipping address.
9. Lost Packages
If your tracking information indicates that your package has not arrived within a reasonable period, please contact us.
We will work with the shipping carrier to investigate the shipment and assist in resolving the issue whenever possible.
Investigations may require additional time depending on the carrier’s procedures.
10. Delivered but Not Received
If the carrier confirms that your package has been delivered but you cannot locate it, we recommend that you:
Verify the shipping address provided during checkout.
Check around your delivery location.
Ask household members or neighbors if they accepted the package.
Contact the shipping carrier for additional delivery details.
If you still cannot locate your package, please contact us and we will do our best to assist you.
11. Damaged Shipments
If your order arrives damaged, please contact us as soon as possible after delivery.
To help us evaluate your request, please provide:
Your order number
A description of the damage
Clear photographs of the product and packaging
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.
12. Incorrect Items
If you receive an incorrect product, please notify us promptly.
After reviewing your request, we will work with you to correct the order as quickly as possible.
13. Subscription Orders
Customers enrolled in our subscription program will receive recurring shipments according to the delivery schedule selected during checkout.
Subscription orders are processed automatically before each scheduled shipment.
Please ensure your billing information and shipping address remain current to avoid delays.
Changes to your subscription should be made before your next scheduled renewal date.
14. Participating Dental Offices
Enamel & Co. products are also available for purchase at participating dental offices listed on our Find an Office page.
This Shipping Policy applies only to purchases made directly through enamel-co.com.
Products purchased from participating dental offices are subject to that office’s own policies and procedures.
15. Order Delays
While we strive to fulfill every order promptly, delays may occasionally occur due to circumstances beyond our reasonable control.
These circumstances may include:
Supply chain disruptions
Inventory shortages
Severe weather conditions
Carrier service interruptions
Public emergencies
Technical issues affecting order processing
We appreciate your patience and understanding should such delays arise.
16. Shipping Restrictions
Certain shipping methods or destinations may not be available depending on carrier limitations or operational requirements.
We reserve the right to modify available shipping options without prior notice.
17. Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carrier services, or legal requirements.
Any revisions will be posted on this page with an updated Effective Date.
Your continued use of our website following any updates constitutes acceptance of the revised policy.
18. Contact Us
If you have any questions regarding shipping or need assistance with your order, please contact us.
Enamel & Co.
Email: [email protected]
Mailing Address:
[Business Mailing Address]
Gilbert, Arizona, USA
Our Customer Support team is happy to assist with shipping questions, tracking requests, and delivery concerns.